{"c9374286-f051-4a4a-a20b-da25d3c319ff": "<h2>Chapter Summary</h2><p>When patients are placed at risk as a result of an infection or disease outbreak in a healthcare setting, a serious infection control breach, or another situation that jeopardizes their health, they have a right to know what happened, the extent of their risk, and what they need to do. </p><p>In Chapter 8, Notification &amp; Communication, we describe “who, what, how, why, and when” for the notification of patients and other stakeholders, along with a detailed review of applicable risk communication principles and strategies. </p><p>This chapter contains information on:</p><ul><li>Patient stories and ethical considerations for notification</li><li>Notification of affected and exposed patients, stakeholders such as providers and healthcare facilities, and the general public both during and after an outbreak</li><li>Advice on managing effective communications as part of patient notification, including managing differences of opinion between public health agencies and healthcare facilities</li><li>Pointers for engaging the media, either proactively or reactively</li><li>Examples detailing notification procedures in outbreak situations involving (a) <i>Legionella</i> in a hospital setting and (b) antibiotic-resistant infections in a long-term care facility </li></ul>"}